Up in the Air: How Airlines Can Improve Performance by Engaging Their Employees

by Jody Hoffer Gittell, Greg J. Bamber, Thomas A. Kochan, et al.

Book Overview

"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."--New York Times, December 22, 2007When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong...

• Format: Hardcover
• Language: English
• ISBN: 080144747X
• ISBN13: 9780801447471
• Release Date: February 2009
• Publisher: ILR Press
• Length: 240 Pages
• Weight: 1.10 lbs.
• Dimensions: 0.9" x 6.1" x 9.0"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher