University of Phoenix Special Edition Series: Financially Focused Quality

By Thomas M. Cappels

The author introduces Financially Focused Quality (FFQ) to the business world. The FFQ management strategy has been evolving over the years at Lockheed Martin and has been documented as having saved... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1574442805
• ISBN13: 9781574442809
• Release Date: August 1999
• Publisher: CRC Press
• Length: 312 Pages
• Weight: 1.20 lbs.
• Dimensions: 8.8" x 0.8" x 6.0"

Customer Reviews

Everything you ever wanted to know about quality...

This book is an excellent primer on the latest quality concepts of the 21st century, and takes the reader one step beyond by incorporating innovative financial concepts to ensure profitability. This exceptional text should be on the book shelf of every manager and student of quality.

Exceptional breadth of Quality Mgt and Financial topics

This book takes the latest TQM-type "flavor of the month" one step further, by integrating recognition of cost at each step in the process. It takes a comprehensive look at contemporary process improvement methodologies, and provides a well-founded education on relevant financial issues. This book is also very interesting to read, filled with fascinating case studies that relate to real-life situations that the author, Mr. Cappels, has solved. I found the breadth of topics covered to be exceptional.