Understanding Retail: For Customer Service Associate

By Dr. N. V. R. Nathan and Suma M. A.

Organized retail has over 4.2 million front-end retail staff and over 42 million in the unorganized sector in India. Over 70% retail front-end staff are neither trained nor aware of all retail terminologies or handling of the customer. This book gives the reader a complete understanding of retailing in the modern era and how to be a part of the retail front-end to support the retail business. Knowledge is power and this book can empower understanding of the retail sector and various formats of retailing in India.

• Format: Paperback
• Language: English
• ISBN: 1637147104
• ISBN13: 9781637147108
• Release Date: January 2021
• Publisher: Notion Press
• Length: 202 Pages
• Weight: 0.67 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"