Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases

By Jiju Antony and David Preece

Book Overview

Considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques.

• Format: Hardcover
• Language: English
• ISBN: 0415222710
• ISBN13: 9780415222716
• Release Date: December 2001
• Publisher: Routledge
• Length: 254 Pages
• Weight: 1.25 lbs.
• Dimensions: 0.7" x 6.4" x 9.5"