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Understanding Customer Service: Updated Edition
By Pankaj Gupta and Dr. Alka Maheshwari
Edition Description
What is customer service?What is customer sensitivity?How do you feel when a customer vents on you?How to handle customer relations?How to close loop customer calls?There is much more to learn about customer service than just learning soft skills and repeating like parrots or...
Edition Details
Format:Paperback
Language:English
ISBN:B0C642F32T
Format: Paperback
Condition:
$
9.72
Understanding Customer Service: A must read for...
By Pankaj Gupta and Dr. Alka Maheshwari
Edition Description
What is customer service?
What is customer sensitivity?
How do you feel when a customer vent on you?
How to handle customer relations?
How to close loop customer communications? There is much more to learn about customer service than just learning soft skills...
Edition Details
Format:Paperback
Language:English
ISBN:B0BLYN8YHT
Format: Paperback
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