Understanding Customer Service: A must read for everyone in Service Industry!

By Pankaj Gupta and Dr. Alka Maheshwari

Customer service is not just about speaking politely.
It is about understanding people.
Every day, professionals deal with customers-
Angry customers... confused customers... demanding customers.
But very few truly understand what customer service really means.

Understanding Customer Service is a practical and experience-driven guide that goes beyond textbook definitions and scripted responses.

Written from real-life corporate experience, this book reveals the human side of customer interactions-and what it truly takes to handle them effectively.

Inside this book, you will learn:
What customer service really means (beyond theory)
How to handle difficult and emotional customers
The importance of customer sensitivity
How to communicate effectively and close issues professionally
Real-world situations and how to deal with them

This is not a book of rules-It is a book of understanding.If you work in any customer-facing role...Or want to build a successful career in the service industry...This book will change the way you see customers-and your role.
Because great service is not about processes...
It is about people.

"Customer service is not a skill-it is an understanding."

• Format: Paperback
• Language: English
• ISBN: 9334035234
• ISBN13: 9789334035230
• Release Date: May 2023
• Publisher: Raja Rammohun Roy National Agency for ISBN (H
• Length: 86 Pages
• Weight: 0.21 lbs.
• Dimensions: 0.2" x 5.0" x 8.0"