Triple Customer Complaints

By James G. Shaw

A customer who complains is saying "If only you will correct the situation, I will continue doing business with you". Seeing our organizations as our customers do is critical to achieving excellence.... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0983773203
• ISBN13: 9780983773207
• Release Date: December 2011
• Publisher: IPI Tools Incorporated
• Length: 240 Pages
• Weight: 1.12 lbs.
• Dimensions: 0.7" x 6.0" x 9.0"