Triple Customer Complaints

By James G. Shaw

Book Overview

A customer who complains is saying "If only you will correct the situation, I will continue doing business with you". Seeing our organizations as our customers do is critical to achieving excellence.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0983773211
• ISBN13: 9780983773214
• Release Date: June 2011
• Publisher: Lulu Press
• Length: 240 Pages
• Weight: 0.72 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"