This dissertation is a captivating exploration of the problem of moral harassment of caregivers in Belgian nursing homes, a phenomenon exacerbated by the COVID-19 health crisis. Through an in-depth study of the ARMONEA by Colis e group, he highlights the profound impact of corporate culture, management and leadership on working relationships. The author reveals that the key to conflict management lies in people: each caregiver is unique and deserves personalized support. Not content with simply stating the facts, this memoir proposes a vision of the future, in which human-centered management becomes the driving force behind efficiency and well-being in the workplace. An essential work for those wishing to transform organizations and put people at the heart of change
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