Training Library Staff and Volunteers to Provide Extraordinary Customer Service

By Mark L. Smith and Julie Todaro

Establishing and maintaining the best possible customer service is essential for every library. Here is a training manual that gives you the "what to say" and "what to do" to make that goal a reality.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 155570560X
• ISBN13: 9781555705602
• Release Date: September 2006
• Publisher: Neal-Schuman Publishers
• Length: 160 Pages
• Weight: 1.15 lbs.
• Dimensions: 0.4" x 8.5" x 10.9"