Toward Excellence is for leaders who are serious about pursuing excellence; optimising their business to be first choice to buy from, work for and invest in. Leaders who recognise the importance of building effective and continuously-improving business systems and a culture founded on sound principles, values and standards.In Toward Excellence, the authors outline a comprehensive, coherent, time-tested and field-proven approach, built over 27 years of practice. It offers: A clear understanding of what Business Excellence means and the principles that underpin itA comprehensive, coherent framework based on a meta-model outlining the essential building blocks of Business Excellence and the key variables and interactions. This allows leaders to see the full picture of what is required to build a culture of excellence, assess current status and identify actions that they can be confident will move them forwardA toolkit and methodology to successfully implement, sustain and scale so as to achieve enduring benefits that will continue to build over time
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