Tourist Satisfaction and Complaining Behavior: Measurement and Management Issues in the Tourism and Hospitality Industry

By Atila Yksel and Atila Yuksel

Effective management of customer satisfaction and complaints is essential for organisations in terms of profitability and sustainability. This book addresses seven theoretically and managerially... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1604560029
• ISBN13: 9781604560022
• Release Date: November 2008
• Publisher: Nova Kroshka Books
• Length: 318 Pages
• Weight: 1.92 lbs.
• Dimensions: 10.3" x 0.9" x 7.4"