Tough Customers: How to Keep Them Smiling...and Yourself Sane (The Customer Service Rep's Survival Guide, Vol 2)

By David Dee and Michael Klein

This 2nd volume of the series looks at "tough" customers of all types -- specifically at problem solving and handling unique situations as they arise to make the tough customer challenges a whole lot easy-to handle. Includes Quick Tips, anecdotes, and quizzes.

• Format: Paperback
• Language: English
• ISBN: 085013210X
• ISBN13: 9780850132106
• Release Date: January 1994
• Publisher: Dartnell Corp
• Length: 150 Pages
• Weight: 0.75 lbs.
• Dimensions: 8.8" x 0.8" x 5.8"