Touchpoints: Creating Powerful Leadership Connections in the Smallest of Moments

by Mette Norgaard and Douglas R. Conant

Book Overview

A fresh, effective, and enduring way to lead--starting with your next interaction

Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these--and every point of contact with other people--are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from...

• Format: Hardcover
• Language: English
• ISBN: 1118004353
• ISBN13: 9781118004357
• Release Date: May 2011
• Publisher: Jossey-Bass
• Length: 208 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.8" x 6.3" x 9.2"