Total Quality Service: A Simplified Approach to Using the Baldrige Award Criteria

By Sheila Kessler

This easy, step-by-step approach to implementing a quality program in the service industry applies the Baldridge criteria in three main sections. The "what to do" section walks readers through... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0873893360
• ISBN13: 9780873893367
• Release Date: January 1995
• Publisher: Asq Pr
• Length: 161 Pages
• Weight: 0.65 lbs.
• Dimensions: 9.0" x 0.5" x 6.0"