Total Quality Management: The Management of Change Through Process Improvement

By John S. Oakland

Book Overview

In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management. * More emphasis on the integration of TQM into... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0750609931
• ISBN13: 9780750609937
• Release Date: January 1995
• Publisher: Butterworth-Heinemann
• Length: 480 Pages
• Weight: 1.90 lbs.
• Dimensions: 9.8" x 1.3" x 6.5"