Total Quality Management as a Holistic Management Concept: The European Model for Business Excellence

by Klaus J. Zink

In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3642721001
• ISBN13: 9783642721007
• Release Date: November 2011
• Publisher: Springer
• Length: 355 Pages
• Weight: 1.13 lbs.
• Dimensions: 0.8" x 6.1" x 9.2"