Total Quality Management and Operational Excellence: Text with Cases

By Robert James Oakland, Michael Anthony Turner, John S Oakland, et al.

The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage.

• Format: Hardcover
• Language: English
• ISBN: 1138673404
• ISBN13: 9781138673403
• Release Date: July 2020
• Publisher: Routledge
• Length: 556 Pages
• Weight: 2.59 lbs.
• Dimensions: 1.2" x 7.0" x 10.0"