Total Quality Management: An Executive Guide to Continuous Improvement

By Hubert K. Rampersad

Book Overview

Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel. Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book s modular, practical and integral approach will appeal to today s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.

• Format: Paperback
• Language: English
• ISBN: 3642087566
• ISBN13: 9783642087561
• Release Date: December 2010
• Publisher: Springer
• Length: 190 Pages
• Weight: 0.62 lbs.
• Dimensions: 0.4" x 6.1" x 9.2"