The easy way to draft effective correspondence. Contains ready-made letters on most every business topic -- from a reprimand to a slow supplier to a sympathy letter to an employee. Over 150 letters in all--plus countless variations with the use of the alternate paragraphs provided.
This book is an excellent reference for a very busy person. It's easy to read and it can help anyone who seems to be stumped on how they should word the most difficult letters. I highly recomend this book.
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