This Is Service Design Doing: Applying Service Design Thinking in the Real World

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This Is Service Design Doing: Applying Service ...

By Markus Hormeß, Marc Stickdorn, Adam Lawrence

Edition Description

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines...

Edition Details

Format:Paperback

Language:English

ISBN:1491927186

Format: Paperback

Condition:

31.00

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This Is Service Design Doing: Applying Service ...

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