The Zero Defects Option (How To Get Your People To Do Things Right)

By Dave Crosby

"The Zero Defects Option" was written to explain the leader's role in producing error-free products and services. It is the only book that correctly explains the Zero Defects (ZD) concept and contains the Seven Principles of Defect Prevention that make ZD work.

• Format: Perfect Paperback
• Language: English
• ISBN: 0980219205
• ISBN13: 9780980219203
• Release Date: February 2008
• Publisher: The Crosby Company
• Length: 100 Pages
• Weight: 0.30 lbs.
• Dimensions: 0.5" x 5.5" x 8.5"