Irons the World of Super Service

by Ken Irons

This is a guide to creating good service and achieving success from service. The book uses industry examples and extensive research findings to illuminate the advantages of service excellence. It also provides simple, easy-to-action solutions to real problems.

• Format: Paperback
• Language: English
• ISBN: 0201403846
• ISBN13: 9780201403848
• Release Date: November 1998
• Publisher: Addison Wesley Publishing Company
• Length: 224 Pages