The World of Customer Service

By Pattie Gibson-Odgers

Book Overview

With global markets growing more than ever, it is a major challenge for organizations to attract and retain customers. This practical text is designed to teach exemplary customer service tactics that... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0538730463
• ISBN13: 9780538730464
• Release Date: March 2007
• Publisher: South-Western Cengage Learning
• Length: 240 Pages
• Weight: 1.15 lbs.
• Dimensions: 11.0" x 0.5" x 8.5"