The Veterinary Receptionist: Essential Skills for Client Care

By Adrian R. MacKay, John R. Corsan, Adrian Mackay, et al.

176 pagesThe first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clientsProvides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice'Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illnessCase studies used to help the reader identify and learn about specific issues and situationsThe authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivityFully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client serviceInclusion of more case study boxes and further reading referencesFresh 2-colour text for easy reading and increased navigabilityNew, durable cover

• Format: Paperback
• Language: English
• ISBN: 0702029289
• ISBN13: 9780702029288
• Release Date: June 2008
• Publisher: Butterworth-Heinemann
• Length: 161 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.3" x 6.3" x 9.1"