Veterinary Receptionist: Essential Skills for Client Care

By Adrian R. MacKay, John R. Corsan, Adrian Mackay, et al.

Book Overview

As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. This new book is a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively, including: guidelines on drug dispensing, commonly asked questions, emergencies (e.g. poisoning, RTAs), and basic first aid.

John Corsan runs Vetlink, a company specialising in continuing educationcourses for the veterinary profession. One of the courses he runs is 'Receptionist 2000'.

* The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients
* Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice'
* Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness

• Format: Paperback
• Language: English
• ISBN: 0750642254
• ISBN13: 9780750642255
• Release Date: April 2001
• Publisher: Butterworth-Heinemann
• Length: 170 Pages
• Weight: 0.70 lbs.
• Dimensions: 9.8" x 0.5" x 6.8"