The variables that influence restaurant customer satisfaction

By Claudelir Clein and Claudio Mioranza

In organisations, service management has become a necessity in order to win over and satisfy customers, and there are variables that need to be studied and worked on in order to achieve a competitive advantage over competitors in the same industry. Faced with this reality, company managers are pressured by the market to devise, execute and control strategies aimed at satisfying the needs and desires of the most diverse types of customers.

• Format: Paperback
• Language: English
• ISBN: 6208759870
• ISBN13: 9786208759872
• Release Date: March 2025
• Publisher: Our Knowledge Publishing
• Length: 108 Pages
• Weight: 0.34 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"