Simple Steps to Exceeding Customer Expectations : Changing Cultures, Not Just People

By Brad Worthley

You can no longer just meet the customer's expectations, you must exceed them. Meeting the customer's expectations, or simply satisfying their needs, creates a base of customers who are not loyal. If... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0977066800
• ISBN13: 9780977066803
• Release Date: May 2011
• Publisher: Genesis Publishing
• Length: 125 Pages
• Weight: 0.06 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"