The Three Books of Business: An insightful and concise guide to improve the Customer Service Representative, Sales Professional, and Manager within yo

By Roger Reynold Klass

The Three Books of Business Goals are to improve call quality, increase sales, and elevate management effectiveness. It strives to bring a people-oriented and service approach to the business world.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 147922040X
• ISBN13: 9781479220403
• Release Date: September 2012
• Publisher: Createspace Independent Publishing Platform
• Length: 180 Pages
• Weight: 0.42 lbs.
• Dimensions: 0.4" x 5.2" x 8.0"