The Soft Skills Portfolio: 1 - Conflict Management

By Iain C. Steel

Conflict is inevitable in the workplace, but how you handle it determines success or failure. Whether you're navigating high-stakes negotiations, managing a difficult team, or seeking to rebuild trust after a disagreement, this book provides the tools, techniques, and insights you need to turn conflict into opportunity.

Written by an industry expert with over 30 years of global experience in business transformation, leadership, and procurement consultancy, 'The Soft Skills Portfolio: 1 - Conflict Management' is your guide to mastering the art of managing workplace conflict. Drawing on actionable tools, techniques and strategies, this comprehensive book equips you to approach conflict with confidence.

What's Inside?The psychology of conflictProven conflict resolution frameworks and techniquesDe-escalation techniques for high-tension situationsPost-conflict strategies to rebuild trust and relationshipsStrategies for handling resistance and power imbalancesEthical and legal considerations in conflict management
With a light, engaging tone and containing techniques, tools and tips for professionals at all levels, this book transforms conflict management from a dreaded task into an essential skill for success.

Whether you're a manager, leader, or aspiring professional, this book is your essential companion for navigating the complexities of workplace relationships.

• Format: Paperback
• Language: English
• ISBN: B0F11PZ736
• ISBN13: 9798310668393
• Release Date: March 2025
• Publisher: Independently Published
• Length: 302 Pages
• Weight: 0.89 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"