The Service Was Great: Understanding Quality Guest Services

By Matthew Cole Mulkey

Though this book is written for the service of Food and Beverage, the philosophies are applicable in all Service Industries. I am sharing my techniques and practices through this writing to give those who are excited about retaining business, by delivering quality service, a way to achieve that goal.

• Format: Paperback
• Language: English
• ISBN: 145371930X
• ISBN13: 9781453719305
• Release Date: July 2010
• Publisher: CreateSpace Independent Publishing Platform
• Length: 54 Pages
• Weight: 0.29 lbs.
• Dimensions: 9.0" x 0.1" x 6.0"