The Service/Quality Solution: Using Management to Gain Competitive Advantage

By David Alan Collier

All organizations want to increase productivity, profits, and market share through quality improvement. The Service/Quality Solution presents a service management approach to building competitive advantage and surviving the pressures within today's marketplace. This book shows readers how to think service management, to make more strategic decisions and develop effective approaches to data analysis and performance measurement.

• Format: Hardcover
• Language: English
• ISBN: 1556237537
• ISBN13: 9781556237539
• Release Date: January 1994
• Publisher: Asq Pr
• Length: 310 Pages
• Weight: 1.35 lbs.
• Dimensions: 9.5" x 1.3" x 6.5"