The Service Quality Gap Analysis

By H K S Kumar Chunduri

Healthcare management today is very different from what it was a decade ago. The increase in competition coupled with the complexity of patients perception of service quality makes it difficult for... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3659276863
• ISBN13: 9783659276866
• Release Date: February 2013
• Publisher: LAP Lambert Academic Publishing
• Length: 620 Pages
• Weight: 1.98 lbs.
• Dimensions: 1.4" x 6.0" x 9.0"