The Service Providers

By Dana Yagil

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

• Format: Paperback
• Language: English
• ISBN: 1349353787
• ISBN13: 9781349353781
• Release Date: April 2008
• Publisher: Palgrave MacMillan
• Length: 236 Pages
• Weight: 0.82 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"