The Service Encounter: Managing Employee/Customer Interaction in Service Business (Advances I Retailing Series)

By Michael R. Solomon and John A. Czepiel

Book by Czepiel, John A., Solomon, Michael R. This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0669082732
• ISBN13: 9780669082739
• Release Date: January 1985
• Publisher: Lexington Books
• Length: 350 Pages
• Weight: 1.40 lbs.