The Secret Diary of a Mystery Shopper

By Claire Boscq-Scott

I have the best job in the world... Wouldn't you love to get paid to shop Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees' engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.

• Format: Paperback
• Language: English
• ISBN: 1716632838
• ISBN13: 9781716632839
• Release Date: August 2020
• Publisher: Lulu Press, Inc.
• Length: 90 Pages
• Weight: 0.29 lbs.
• Dimensions: 0.2" x 6.0"