Every organisation has rules that nobody wrote down, nobody formally agreed to and yet everyone seems to understand. These are the Unwritten Ground Rules, or UGRs(R), and they can be more influential than any strategy, values statement or staff handbook.
They determine whether people speak honestly, whether mistakes become opportunities to learn or reasons to hide, which standards genuinely matter and what leaders are quietly allowed to ignore. They explain why the culture leaders intend to create can be very different from the culture people experience every day.
In The Rules Nobody Wrote, workplace culture specialists Steve Simpson and Stef du Plessis draw on more than three decades of experience to reveal how these hidden rules form, how leaders unknowingly reinforce them and how they can be changed.
Through compelling true stories from boardrooms, mine sites, hotels, warehouses and one of the world's most exciting automotive companies, the authors make organisational culture visible, practical and deeply human. Each story reveals how seemingly small leadership actions can send powerful signals that shape behaviour across an organisation.
This is not another abstract framework for culture change. It is a practical way for leaders to recognise what is really driving behaviour, bring hidden assumptions into the open and deliberately create the culture their organisation needs.
Because when the values on the wall and the rules in the room disagree, the room always wins.