
We have all felt it at one time or another; the anger towards a rude customer who aggressively demands the attention of a customer service representative using foul language, name-calling, and threats to get what they want. Our understanding, compassion, or fear of the consequences...


The REP (Rewritten Edition) - A Darker Descent Into Madness By Terrence Damon Spencer *You thought you knew the story... but madness has a new voice.* The REP has been rewritten-sharpened, tightened, and pulled deeper into the shadows of the...

The REP (Rewritten Edition) - A Darker Descent Into Madness By Terrence Damon Spencer *You thought you knew the story... but madness has a new voice.* The REP has been rewritten-sharpened, tightened, and pulled deeper...