This book provides a comprehensive guide to effective sales call center leadership. Through ten chapters, the reader will learn how to build and lead a high-performing sales team by developing essential communication and interpersonal skills while keeping an eye on key performance indicators. The book covers strategies for motivating and engaging team members, sales coaching, and performance management techniques, as well as effective time management and prioritization methodologies. Additionally, it offers in-depth insight into essential sales techniques for call center success, navigating and managing change in a fast-paced environment, and professional development avenues for ongoing improvement. If you are looking to become a successful sales call center leader or enhance your existing leadership skills, this book is a must-read.
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