The Real World Network Troubleshooting Manual: Tools, Techniques, and Scenarios (Administrator's Advantage Series)

By Alan Sugano

Troubleshooting can account for up to 90 percent of a network administrator's job, so having good troubleshooting skills will help administrators respond quickly in a crisis situation, and keep their... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1584503483
• ISBN13: 9781584503484
• Release Date: September 2004
• Publisher: Delmar Thomson Learning
• Length: 396 Pages
• Weight: 1.94 lbs.
• Dimensions: 1.0" x 7.4" x 9.4"

Customer Reviews

This book is bloody cool

First and foremost, the thing I like the most about this book is that it is current. It troubleshoots technologies in use today, speaks briefly about emerging ones, all while teaching basic troubleshooting skills as well as using enough real-world examples to be helpful to any business help-desk operative.

Review of "The Real-world Network......"

Becoming a Microsoft Certified Systems Engineer (MSCE) may help you get a job, but getting this book will help you keep your job. It has numerous real-world troubleshooting examples and does a good job of explaining the process of problem solving. It explains troubleshooting techniques that are not covered in most classroom settings. I wish this book was available a little sooner, because a lot of the tricks and techniques mentioned in the book I had to learn the hard way. To get the most out of the book, it's a good idea to read it before you have to jump into a difficult troubleshooting problem, so you've had a chance to practice and understand the techniques discussed in the book. But, it's still a helpful book if you need to solve a problem right now. Highly recommended!

One of the better books of this genre

This is one of the very few computer troubleshooting books I have read that actually delivers on its promise as a real-world manual. The very first chapter set this book apart from most others by the excellent writing style and clear explanations. This first section covers the basics from how to approach the problem to the steps to take to isolate it and the methodology for approaching a workable solution. These are the specific methods and techniques that so many computer consulting companies use and wish they could find employees who know how to follow it. Although it is a Windows centric book this part on troubleshooting methodology applies to all operating systems and software. After the overview of how to troubleshoot a problem, the book goes into specific scenarios with both examples and cookbooks on how to resolve the problem. Areas that get their own chapter include network printing, workstation troubleshooting, server troubleshooting, SQL Server troubleshooting, Exchange Server troubleshooting, wide area networks and IP Routing, wireless networking, firewall troubleshooting, and virtual private networking troubleshooting. This book provides specific tools, specific techniques, and details on how to interpret the results. When a printer prints garbage, when servers disappear from the network neighborhood, when shared network resources suddenly disappear, you will want to pick this book up first. The Real-World Network Troubleshooting Manual is very highly recommended.