The Quest for Quality: Prescriptions for Achieving Excellence

By Phillip S. Wexler and William A. Adams

Argues that quality customer service is a competitive edge, tells how to evaluate service quality, and suggests techniques for improving quality.

• Format: Paperback
• Language: English
• ISBN: 0312141300
• ISBN13: 9780312141301
• Release Date: January 1996
• Publisher: St Martins Pr
• Length: 344 Pages
• Weight: 1.15 lbs.
• Dimensions: 9.5" x 1.0" x 6.3"