The Quality Promise

By Lester Jay Wollschlaeger and Wollschlaeger

Showing how each person can influence the quality of working relationships as well as the quality of the product or service provided, this volume examines the three key interfaces which everyone has on the job a craftsperson performing a process or service, an entrepreneur interacting with customers

• Format: Hardcover
• Language: English
• ISBN: B01CMYCDM4
• ISBN13: 9780824783891
• Release Date: January 2004
• Publisher: CRC Press
• Length: 216 Pages
• Weight: 1.14 lbs.
• Dimensions: 0.8" x 6.0" x 9.2"

Customer Reviews

Where does quality start

This book asks the basic question of 'where does quality start, and how does it expand.' These basic questions should serve as a starting point for other books. Other books start at the end and assume the end is the beginning. This book offers new thinking which emphasizes the importance of quality and the impact it has on the employee, the customer, the supplier and the manager. It offers a refreshing alternative to a bureacatic approach to having the quality issue as someone's else's problem. This low cost, low risk approach offers dramatic improvement to the profitability of quality strategies. If you can read only 100 pages on quality. This is the book to read. It is concise and readibly understandable.