The Qfd Book: The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment

by Nancy Praizler and Lawrence R. Guinta

By really looking at customer needs - then designing across corporate functions - Japanese manufacturers have not only reduced pre-launch time and after-launch tinkering, but also increased customer... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 081445139X
• ISBN13: 9780814451397
• Release Date: January 1993
• Publisher: Amacom
• Length: 160 Pages
• Weight: 0.90 lbs.
• Dimensions: 1.0" x 6.5" x 9.5"

Customer Reviews

Necessary for Beginners...

Quality Function Deployment is one of the most powerful tools for understanding customers' needs and expectations and for converting these into quality characteristics. The QFD book provides a clear understanding of the tool for beginners with its basic language and content.