In today's fast-paced software development world, Quality Assurance (QA) is a fundamental part of delivering high-quality software. The role of the QA Manager is to oversee and manage the entire quality assurance process, ensuring that software meets the required standards of quality, functionality, performance, and security before being released to customers. However, the role is more complex than simply overseeing tests; it requires effective collaboration between development teams, business teams, and sometimes even external stakeholders. This chapter introduces the key concepts, responsibilities, and challenges faced by QA Managers working across development and business teams. It provides an overview of the QA landscape, how it has evolved, and why a strategic approach to QA management is crucial in modern software development environments.
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