The Practice of Outsourcing: From Information Systems to Bpo and Offshoring

by Mary C. Lacity and Leslie P. Willcocks

Book Overview

PART I: INTRODUCTION IT Outsourcing Practices: Lessons from Experience PART II: REALIZING OUTSOURCING EXPECTATIONS: INCREDIBLE PROMISES, CREDIBLE OUTCOMES Contracting and Relationships in IT Outsourcing Cooperative Partnerships and 'Total' IT Outsourcing: From Contractual Obligations to Strategic Alliance? Offshore Outsourcing: A Country Too Far? IT Outsourcing in Public Sector Contexts: Towards the Contractual Organization IS Sourcing: Examining...

• Format: Paperback
• Language: English
• ISBN: 1349302023
• ISBN13: 9781349302024
• Release Date: June 2009
• Publisher: Palgrave MacMillan
• Length: 493 Pages
• Weight: 1.49 lbs.
• Dimensions: 1.0" x 6.0" x 9.0"