The Power of Service : Keeping Customers for Life

By Petra Marquart

The Power of Service: Keeping Customers for Life is a comprehensive approach to customer service that ulitmately holds each individual responsible for his or her behavior. It addresses the complex... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0966271602
• ISBN13: 9780966271607
• Release Date: February 1998
• Publisher: Ponderosa Press
• Length: 348 Pages
• Weight: 1.45 lbs.
• Dimensions: 1.0" x 6.0" x 8.9"

Customer Reviews

The Power of Service

Petra Marquart's passion for restoring customer satisfaction in service establishments is obvious throughout her book. Her solutions to the problems companies face today are realistic and focus on personal responsibility. This book works for higher-level management as well as lower-level employees. The examples used throughout create an engaging and interesting book to read. Anyone who is a service provider will find that The Power of Service truly does have power, and it is sure to have impact, both personally and professionally.