The Pocket Guide to the Baldrige Award Criteria

by Mark Graham Brown and Graham Brown Mark

Updated yearly to match changing requirement, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. Most organizations that use the Baldrige criteria have no interest in applying for, or winning, the award. It is not about the award, or how to win it. Rather, it is about how to interpret and use the criteria to improve your organization. The Baldrige criteria are being used by thousands of organizations...

• Format: Paperback
• Language: English
• ISBN: 1439814228
• ISBN13: 9781439814222
• Release Date: April 2009
• Publisher: CRC Press
• Length: 57 Pages