The Periodic Service Review: A Total Quality Assurance System for Human Services and Education

By Gary W. Lavigna, Julia Shaull M.S.W., Thomas Willis Ph.D.

Book Overview

Recognizing that poor management practice, more than low wages or external factors, is responsible for inconsistency and lack of quality in service delivery, this practical book presents the... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1557661421
• ISBN13: 9781557661425
• Release Date: April 1994
• Publisher: Brookes Publishing
• Length: 256 Pages
• Weight: 1.01 lbs.
• Dimensions: 10.0" x 0.8" x 7.3"