The Pelzer Principles of Service : Empowering the Front Line to Impact the Bottom Line

The Pelzer Principles of Service was written to empower the front lines of business and customer service. Of anyone in a business, the front line has the biggest impact on customer experience, repeat business, and customer happiness, all of which have a huge impact on the bottom line. This book is written to honor the front lines as well as to distinguish service concepts that are the most powerful to use while helping a customer. The customer experience is impacted by many factors, the biggest of which is how you think about service and yourself.You bring your life to your work and your work to your life. The Pelzer Principles of service apply to both.

• Format: Paperback
• Language: English
• ISBN: 0692605010
• ISBN13: 9780692605011
• Release Date: December 2015
• Publisher: Pelzer, Trev
• Length: 80 Pages
• Weight: 0.25 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"