The Operations Manager's Handbook: Build the Operations Function from Zero - Process, Metrics, and Systems That Scale
If you're the operations manager everyone Slacks when something breaks - no playbook, no owner, no system, just you - read this before Monday.
You know the week:
A vendor misses a deadline and you hear about it first from an angry customer.Two teams ran the same task twice because nobody owned the handoff.Your CEO asks "how are we doing on fulfillment?" and you guess.You stay late fixing what a checklist should have caught at 9am.Stop absorbing the chaos with your calendar. Build the system instead.
Then this book is the system. Here's what you'll build:
The Ops Mandate Charter that ends the turf wars before they start.The End-to-End Process Map that kills duplicated work in one pass.The Decision-Driven Metric Filter that turns "how are we doing?" into a number.The Bottleneck Audit that finds where the work actually stalls.The Operating Cadence that ends the firefighting week.The Target Ops-System Blueprint that replaces ten spreadsheets with one source of truth.The First-90-Days Build Plan that stands up the whole function from zero.51 ready-to-use templates inside - no email walls, no downloads, every template is printed on the page.
This is the exact system Mike Pritula has used to build and run operations for 20 years - assembling functions from scratch, working alongside COOs through brutal growth, and running an academy that serves 150,000+ students across 185 countries with a small team.
A university operations textbook lists around $250. An operations consultant bills $150 to $400 an hour. A workshop costs thousands. This book hands you the same system for less than dinner.
Stop being the system. Build one.
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